Troubleshooting

When a render, a take, a login or a charge did not do what you expected.

• A render failed

  What the common failures mean, and what to try before writing in.

• The model refused the face

  Veo and Gemini refuse photos of realistic people. Switch to Kling or Seedance, or film from a description.

• A take cut off mid-sentence

  The beat had more words than the engine's length allows. Shorten the line or split it.

• The login code did not arrive

  Check spam, wait a minute, request a new code, and make sure it is the address on the account.

• Charged but nothing appeared

  Most of the time the job is still running or was refunded. Where to look before writing in.

• Known issues

  What we know is broken right now and what to do meanwhile. Updated as things change.