Support
Need help with VidRocket — the website, the Studio desktop app, or the iPhone app? This page covers the most common questions. For anything else, email us and a human will get back to you, usually within one business day.
Contact us
Support: support@vidrocket.ai
Billing: billing@vidrocket.ai
Privacy and data requests: privacy@vidrocket.ai
When you write in, include the email address on your account and — if the problem is with a specific video, render, or scan — roughly when it happened. That lets us find the right logs fast.
Frequently asked questions
How do credits work?
Credits are the unit of consumption for AI actions across VidRocket. Every AI feature shows its credit price before you run it, and the amount is deducted when the work starts. If an action fails on our side, the credits are automatically refunded. Credits come with your subscription each billing cycle and can be topped up with one-time credit packs — on the iPhone app via in-app purchase, on the web from your account.
How do subscriptions and billing work?
Subscriptions renew automatically until canceled. Where you manage them depends on where you subscribed:
- Subscribed on the iPhone app (Apple in-app purchase): your subscription is billed by Apple. To cancel, open Settings → your name → Subscriptions on your iPhone (or the App Store app → your profile → Subscriptions), select VidRocket, and tap Cancel. Apple also has a direct link: apps.apple.com/account/subscriptions. Deleting the app does not cancel the subscription.
- Subscribed on the web: your subscription is billed by Stripe through vidrocket.ai. Sign in and open Settings to manage or cancel; cancellation takes effect at the end of the current billing cycle.
One account works everywhere — a subscription started on either surface unlocks the website, the desktop app, and the iPhone app.
How do I delete my account?
In the iPhone app, open Account → Delete account — deletion is immediate and removes your clips, edits, and renders. On the web, sign in and use the account deletion option in Settings, or follow the steps on our Data Deletion page (including how to request deletion by email). Note: deleting your account does not cancel an active Apple subscription — cancel it in your Apple ID settings as described above.
How do AI features and consent work?
AI features send your content (clips, audio, transcripts, photos) to third-party AI providers — such as Anthropic, Google, ElevenLabs, HeyGen, and fal.ai — to do the work you ask for. Nothing is sent until you explicitly allow AI processing; in the iPhone app you are asked the first time you use an AI feature, and you can turn AI features off at any time from Account → AI features. Your footage is never used to train these models. See the Privacy Policy for details.
How do I report a problem with AI-generated content?
If an AI feature produces something inaccurate, offensive, or otherwise wrong, report it from Account → Send feedback in the iPhone app, or email support@vidrocket.ai with a description of what you generated and what went wrong. We review every report.
How long do renders take?
Most iPhone-app cloud renders finish in one to a few minutes, depending on the length of your timeline, captions, and effects; heavier AI jobs (AI Edit, AI Reel, AI Ads, long-video clipping) can take several minutes more. You’ll get a push notification when a render is ready, and it appears under Exports. If a render fails, its credits are refunded automatically — if one seems stuck, contact support with the approximate start time.
Legal
Terms of Service · Privacy Policy · Data Deletion Instructions
Company
VidRocket is a product of Hireabble Inc.
Support: support@vidrocket.ai