A render failed
What the common failures mean, and what to try before writing in.
A failed render refunds its credits automatically. The message on the job says why; the common ones:
- Clip too long or too large: the web editor takes clips up to 10 minutes and 500 MB. Trim or compress, or use the desktop app.
- Unsupported file: use MP4 (H.264), MOV or WebM for video, JPG or PNG for photos. HEIC photos from an iPhone are fine.
- A source could not be fetched: an asset was deleted after the plan was made. Re-add it and export again.
- Timed out: the queue was busy. Try again in a few minutes; if it fails twice, write in with the time.
Still failing
Use Talk to a human and include the project name and roughly when it happened. We can see the job's log.
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