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Help/Troubleshooting

The login code did not arrive

Updated 2026-09-11

Check spam, wait a minute, request a new code, and make sure it is the address on the account.

  1. Wait a minute. Codes usually arrive in seconds but some mail providers delay.
  2. Check spam and promotions. The sender is VidRocket; search for "your code".
  3. Request a new one. Only the newest code works. Requesting again cancels the old one.
  4. Check the address. The code goes to the email you typed. A typo means it went nowhere; try again.
  5. Work or school email? Some filters quarantine automated mail. Use a personal address or ask your IT to allow mail from vidrocket.ai.
Inside Instagram or TikTok

If you opened VidRocket from a link inside another app, the social buttons are hidden but the code works. If the code email opens in a different browser, that is fine: signing in there signs you in there.

Still nothing

Talk to a human with the address you used and the time. We can see whether the email was sent.

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