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Help/Troubleshooting

Known issues

Updated 2026-09-11

What we know is broken right now and what to do meanwhile. Updated as things change.

This page lists problems we know about. If something here affects you, the workaround is the fastest route; you do not need to write in.

Right now

Nothing open. When there is an incident, the support widget shows a line at the top and this page describes it.

Recently fixed
  • Seedance 2.5 takes were priced flat regardless of length; they are now priced per 5 seconds so short takes cost less.
  • A take whose words did not fit the engine could film and get cut off; the Film button now refuses before charging.
  • Some sign-ins from Instagram's in-app browser showed social buttons that could not work; they are hidden there now.
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Related
  • A render failedWhat the common failures mean, and what to try before writing in.
  • The model refused the faceVeo and Gemini refuse photos of realistic people. Switch to Kling or Seedance, or film from a description.
  • A take cut off mid-sentenceThe beat had more words than the engine's length allows. Shorten the line or split it.
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